FAQs

  • Sleep Well is designed for adults who are struggling with insomnia, poor sleep quality, frequent waking, difficulty falling asleep, or feeling tired despite spending enough time in bed.

  • Insomnia is a difficulty falling asleep, staying asleep, or returning to sleep after waking. It can affect energy levels, mood, concentration, confidence and overall wellbeing.

  • Sleep Well provides practical, evidence-based support to help you understand the factors affecting your sleep and develop healthier sleep habits. Together, we'll create a personalised plan to help improve sleep quality and restore confidence in your body's ability to sleep.

  • We'll explore your sleep patterns, daily routine, lifestyle factors and any challenges that may be contributing to your sleep difficulties. You'll receive tailored advice, strategies and ongoing support to help you make sustainable changes.

  • Sleep Well incorporates evidence-based approaches used in Cognitive Behavioural Therapy for Insomnia (CBT-I), alongside education, lifestyle support and personalised strategies to improve sleep and wellbeing.

  • Yes. Many people have experienced sleep difficulties for months or even years before seeking support. Understanding what is maintaining the problem is often the first step towards meaningful improvement.

  • No. Sleep Well focuses on non-medication approaches to improving sleep. If you are currently taking medication, any questions about changes should be discussed with your GP or prescribing clinician.

  • In many cases, yes. Sleep difficulties commonly occur alongside long-term health conditions, chronic pain, Long Covid and fatigue-related illnesses. Support will always be tailored to your individual needs.

  • No we can go through an assessment process together to see if you meet the criteria for insomnia

  • No but it is recommended that you have a health assessment with your GP, and we will talk about your health conditions and medications during the first session.

  • All Sleep Well sessions are delivered online

Sage is a digital-first health service that supports public health while minimising environmental impact. By primarily working online and offering home visits only on request, we significantly reduce travel and vehicle emissions. The business model promotes sustainable growth by using minimal resources and prioritising digital solutions over paper-based processes.

As a socially responsible provider, we ensure our work contributes positively to public health and wellbeing. We measure the social impact of interventions using clear outcome measures, ensuring accountability and transparency in how our services benefit individuals and communities.

Through this pledge, we commit to growing business in a way that is environmentally conscious, socially responsible, and aligned with positive, measurable health outcomes.

We are committed to making services accessible and inclusive for everyone. To support this, we offer flexible appointment options – digital, telephone, or home visits – to suit individual preferences and reduce barriers to access. Appointments are available at different times of day and for varying lengths, ensuring that people with diverse schedules, needs, or other barriers can receive support.

We provide a range of service packages and free online content to ensure affordability and choice for people in different financial situations.

We actively research how fatiguing illnesses affect people from different backgrounds, identities, and life circumstances. This ongoing learning enhances our ability to understand individual challenges and provide support that is tailored, equitable, and sensitive to each person’s unique needs.

Our aim is to create a fair, welcoming, and adaptable service that meets individuals where they are and promotes equal access to health and wellbeing.